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Frequently Asked Questions - XGEN SEO

Q:Using XGen SEO With a Firewall
A:

XGen SEO needs to connect to the internet to run, so some firewall or anti-virus software may affect the running of XGen SEO if not set up properly.

When you first run XGen SEO your firewall may trigger an alert asking you if you want to allow the program access to the internet:

  1. Please click Allow

  2. Check the box which says "Remember this setting" or "Always allow"



If you are experiencing difficulties and connection problems please follow the instructions to add XGen SEO to the list of trusted programs in your firewall.

Note: the exact steps may be different depending on your specific firewall program

    General instructions for all Firewalls
  1. Go to the list of trusted/allowed programs Note: if you cannot find the list of trusted programs, it may be under "Settings"

  2. Click "Add program"

  3. Navigate to "C:/Program Files/Apex Pacific/XGen SEO" and select "xgenseo.exe"

  4. Make sure the program is set to "Allow" and it has "Full access"


Please see below for specific instructions for popular firewalls

Windows Firewall Configuration
  • Go to Control Panel > Security Centre > Windows Firewall > Allow a program through Windows Firewall


    • McAfee
  • Open Firewall > Click "Settings" > Add Program


    • Norton Internet Security
  • Network > Settings > Program Control > Configure > Add


    • Norton 360
  • PC Security > Firewall > Program Control > Add


    • Kaspersky Anti-Virus
  • Settings > Threats and Exclusions > Exclusions > Add > Check all Exclusions

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