Frequently Asked Questions - Dynamic Mail Communicator™
Q:
When sending out HTML messages using Mail Communicator, the images do not get properly displayed on recipient’s computer. What should I do
A:
There are Two ways to insert HTML Code
Copy and paste the contents of the webpage from the browser - Simply select the contents of the page by dragging the mouse with left mouse button pressed. Copy (Ctr + C) and paste it (Ctr +V) in the Mail Communicator window.
Copy and paste the source code of the page into the source code window of Mail Communicator. To get the Source Code of the webpage from "View" menu select "Source Code" (if you’re using Explorer) OR "Page Source" (if you’re using Netscape).
Insert HTML code
Important NOTE:
If you copy and paste the source code, it may not transfer the FULL URL of the images from your web site. The message containing images are hosted on a web server. Therefore, you have to specify the FULL URL of the image, or the image can not be displayed properly. Please specify the web site that host the image. (For example: http://www.domain-name.com/images/apexlogo.gif) is a FULL URL pointing to the image apexlogo.gif which resides under http://www.domain-name.com/images/ on your web server.
Note that the src="/images/awards.gif" section, it does not contain FULL URL, please specify Full URL to combine your domain name with "/images/awards.gif" to something like http://www.domain-name.com/images/awards.gif, so that you can see the image on your browser.
To achieve this you have to ADD your domain name MANUALLY to the "src=" and "href="section of the page to make it look like this: src="http://www.domain-name.com/images/apexlogo.gif" width=132> and href="http://www.domain-name.com/products.html">
