Frequently Asked Questions - Dynamic Mail Communicator™
| | | | Mail Communicator needs to connect to the internet to run, so some firewall or anti-virus software may affect the running of Mail Communicator if not set up properly.
When you first run Mail Communicator your firewall may trigger an alert asking you if you want to allow the program access to the internet:
- Please click Allow
- Check the box which says "Remember this setting" or "Always allow"
If you are experiencing difficulties and connection problems please follow the instructions to add Mail Communicator to the list of trusted programs in your firewall.
Note: the exact steps may be different depending on your specific firewall program
General instructions for all Firewalls
- Go to the list of trusted/allowed programs Note: if you cannot find the list of trusted programs, it may be under "Settings"
- Click "Add program"
- Navigate to "C:/Program Files/Dynamic/Mail Communicator" and select "mailcomm.exe"
- Make sure the program is set to "Allow" and it has "Full access"
Please see below for specific instructions for popular firewalls
Windows Firewall Configuration
Go to Control Panel > Security Centre > Windows Firewall > Allow a program through Windows Firewall
McAfeeOpen Firewall > Click "Settings" > Add Program
Norton Internet SecurityNetwork > Settings > Program Control > Configure > Add
Norton 360PC Security > Firewall > Program Control > Add
Kaspersky Anti-VirusSettings > Threats and Exclusions > Exclusions > Add > Check all Exclusions
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